Give360 workplace giving platform| all-in-one digital donation processing platform | automated corporate matching | strategic philanthropic fundraising services
Copyright © uBack, Inc. All rights reserved. Read our security policy. Web development by A Better Web, Inc.
DONOR FAQs
Q: How much does it cost to use the app? Our platform is available at no cost for donors via web and mobile at www.ubackforgood.com/donor. You can also download our app at no cost via the App Store. Q: How do I get a refund? If you need a refund, contact us at support@ubackforgood.com with the following details: Your name Date of donation Nonprofit donated to Description of why a refund is needed Attach a picture of your history page in the app where the donation is logged. uBack will respond within 48 hours. Q: What processing fees apply to my donations? uBack is committed to ensuring charities receive as much funding as possible to support their mission. Therefore, uBack keeps processing fees low: 2.9% credit card processing fee + 1% per donation. Q: What do I do if I need support? We are here to help. If you need assistance at any time, contact support@ubackforgood.com. Q: What credit cards does uBack accept? uBack accepts Visa, Mastercard, Discover and American Express. Q: How can I get a copy of my donation receipt? uBack helps keep your donation activity organized. To obtain receipts, open your uBack app. Select the "Menu" icon (upper left corner), then tap "History" and "Email Receipt." Your history information will only be accessible once you are signed into uBack. Q: How long do donations take to process? Donations are processed monthly. Q: What makes a nonprofit ‘Featured’? uBack works hard for our supporters and our nonprofit partners. Periodically, uBack leverages the featured list to highlight nonprofits running campaigns so supporters looking to make an immediate impact can do so easily. Q: How does the 'Near You' search capability work? uBack will present nonprofits from within our database that are located in your geographic zip code. To do so, uBack leverages geo-location tracking functionality on your phone. If this functionality is disabled, uBack will not present any nearby nonprofit options. Q: How is the list of ‘Suggested Nonprofits’ created? The suggested nonprofit list is created based on the causes you ranked within your profile to help you find the organizations you already love and discover new ones. You can change the ranking of your causes by going to Menu > Profile > Sign-in > Reorder my priorities. Q: How does the ‘My Nonprofits’ search capability work? uBack understands that supporters are likely to donate to the same organization multiple times. The "My Nonprofits" list will show the nonprofits you have donated to previously. Q: How can I refer a nonprofit organization to use uBack? You can invite nonprofit organizations to uBack by visiting the "About" tab within the app. Click the "Refer Nonprofit" link, and enter in the nonprofit's name, contact person and a valid email address. We will contact the nonprofit organization on your behalf. Q: How can I refer a friend to use uBack? Invite your friends by visiting the "About" tab within the app. Click the "Tell a Friend" link, and an email will pull up on the screen. Enter your friend's email address, and he or she will receive a link to download uBack. Q: How secure is uBack? Very secure. uBack partners with reliable merchant service providers to process your donations and store your credit card information. Q: How can I connect my company with uBack? While uBack is streamlining and simplifying the giving process for individuals, we are doing the same for companies of all sizes. If you think your company would be interested, please send us an email at corporate@ubackforgood.com, and we’ll get the conversation started!
Give360 workplace giving platform| all-in-one digital donation processing platform | automated corporate matching | strategic philanthropic fundraising services
Copyright © uBack, Inc. All rights reserved. Read our Security Policy. Web development by A Better Web, Inc.
DONOR FAQs
Q: How much does it cost to use the app? Our platform is available at no cost for donors via web and mobile at www.ubackforgood.com/donor. You can also download our app at no cost via the App Store. Q: How do I get a refund? If you need a refund, contact us at support@ubackforgood.com with the following details: Your name Date of donation Nonprofit donated to Description of why a refund is needed Attach a picture of your history page in the app where the donation is logged. uBack will respond within 48 hours. Q: What processing fees apply to my donations? uBack is committed to ensuring charities receive as much funding as possible to support their mission. Therefore, uBack keeps processing fees low: 2.9% credit card processing fee + 1% per donation. Q: What do I do if I need support? We are here to help. If you need assistance at any time, contact support@ubackforgood.com. Q: What credit cards does uBack accept? uBack accepts Visa, Mastercard, Discover and American Express. Q: How can I get a copy of my donation receipt? uBack helps keep your donation activity organized. To obtain receipts, open your uBack app. Select the "Menu" icon (upper left corner), then tap "History" and "Email Receipt." Your history information will only be accessible once you are signed into uBack. Q: How long do donations take to process? Donations are processed monthly. Q: What makes a nonprofit ‘Featured’? uBack works hard for our supporters and our nonprofit partners. Periodically, uBack leverages the featured list to highlight nonprofits running campaigns so supporters looking to make an immediate impact can do so easily. Q: How does the 'Near You' search capability work? uBack will present nonprofits from within our database that are located in your geographic zip code. To do so, uBack leverages geo-location tracking functionality on your phone. If this functionality is disabled, uBack will not present any nearby nonprofit options. Q: How is the list of ‘Suggested Nonprofits’ created? The suggested nonprofit list is created based on the causes you ranked within your profile to help you find the organizations you already love and discover new ones. You can change the ranking of your causes by going to Menu > Profile > Sign-in > Reorder my priorities. Q: How does the ‘My Nonprofits’ search capability work? uBack understands that supporters are likely to donate to the same organization multiple times. The "My Nonprofits" list will show the nonprofits you have donated to previously. Q: How can I refer a nonprofit organization to use uBack? You can invite nonprofit organizations to uBack by visiting the "About" tab within the app. Click the "Refer Nonprofit" link, and enter in the nonprofit's name, contact person and a valid email address. We will contact the nonprofit organization on your behalf. Q: How can I refer a friend to use uBack? Invite your friends by visiting the "About" tab within the app. Click the "Tell a Friend" link, and an email will pull up on the screen. Enter your friend's email address, and he or she will receive a link to download uBack. Q: How secure is uBack? Very secure. uBack partners with reliable merchant service providers to process your donations and store your credit card information. Q: How can I connect my company with uBack? While uBack is streamlining and simplifying the giving process for individuals, we are doing the same for companies of all sizes. If you think your company would be interested, please send us an email at corporate@ubackforgood.com, and we’ll get the conversation started!
Give360 workplace giving platform
Copyright © uBack, Inc. All rights reserved. Read our security policy. Web development by A Better Web, Inc.
DONOR FAQs
Q: How much does it cost to use the app? Our platform is available at no cost for donors via web and mobile at www.ubackforgood.com/donor. You can also download our app at no cost via the App Store. Q: How do I get a refund? If you need a refund, contact us at support@ubackforgood.com with the following details: Your name Date of donation Nonprofit donated to Description of why a refund is needed Attach a picture of your history page in the app where the donation is logged. uBack will respond within 48 hours. Q: What processing fees apply to my donations? uBack is committed to ensuring charities receive as much funding as possible to support their mission. Therefore, uBack keeps processing fees low: 2.9% credit card processing fee + 1% per donation. Q: What do I do if I need support? We are here to help. If you need assistance at any time, contact support@ubackforgood.com. Q: What credit cards does uBack accept? uBack accepts Visa, Mastercard, Discover and American Express. Q: How can I get a copy of my donation receipt? uBack helps keep your donation activity organized. To obtain receipts, open your uBack app. Select the "Menu" icon (upper left corner), then tap "History" and "Email Receipt." Your history information will only be accessible once you are signed into uBack. Q: How long do donations take to process? Donations are processed monthly. Q: What makes a nonprofit ‘Featured’? uBack works hard for our supporters and our nonprofit partners. Periodically, uBack leverages the featured list to highlight nonprofits running campaigns so supporters looking to make an immediate impact can do so easily. Q: How does the 'Near You' search capability work? uBack will present nonprofits from within our database that are located in your geographic zip code. To do so, uBack leverages geo-location tracking functionality on your phone. If this functionality is disabled, uBack will not present any nearby nonprofit options. Q: How is the list of ‘Suggested Nonprofits’ created? The suggested nonprofit list is created based on the causes you ranked within your profile to help you find the organizations you already love and discover new ones. You can change the ranking of your causes by going to Menu > Profile > Sign-in > Reorder my priorities. Q: How does the ‘My Nonprofits’ search capability work? uBack understands that supporters are likely to donate to the same organization multiple times. The "My Nonprofits" list will show the nonprofits you have donated to previously. Q: How can I refer a nonprofit organization to use uBack? You can invite nonprofit organizations to uBack by visiting the "About" tab within the app. Click the "Refer Nonprofit" link, and enter in the nonprofit's name, contact person and a valid email address. We will contact the nonprofit organization on your behalf. Q: How can I refer a friend to use uBack? Invite your friends by visiting the "About" tab within the app. Click the "Tell a Friend" link, and an email will pull up on the screen. Enter your friend's email address, and he or she will receive a link to download uBack. Q: How secure is uBack? Very secure. uBack partners with reliable merchant service providers to process your donations and store your credit card information. Q: How can I connect my company with uBack? While uBack is streamlining and simplifying the giving process for individuals, we are doing the same for companies of all sizes. If you think your company would be interested, please send us an email at corporate@ubackforgood.com, and we’ll get the conversation started!